MOHELA Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer trouble with how payments are handled

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Trouble with how payments are handled Illinois

Mohela does not allow automatic payments ( i.e. of interest incurred ) during deferment stage of loan.

MOHELA customer in Illinois
Dec 29, 2016

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

Company profile

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How MOHELA handles Dealing with my lender or servicer complaints

Created with Highcharts 4.2.3MOHELAComplaint HistoryComplaints1/20144/20145/20148/201410/20141/20152/20153/20155/20156/20157/20159/201510/201512/20152/20164/20165/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MOHELADealing with my lender or servicer97.2%2.8%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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