ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Disclosure verification of debt not given enough info to verify debt

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Not given enough info to verify debt California

I contacted - T by email on -/-/-, regarding a $61.00 debt a company called ERC stated was assigned to them from - - -. I received a response on the same day from a representative stating she would reach out to me. I went back and forth on email with this representative for a week and was transferred via email to a different representative who stated the account was located on -/-/-. I was not familiar with the account number the second representative provided and it did not match the account number ERC was reporting to -. I was told it could take up to four weeks before I receive the bills since they were in the archived system. On -/-/2016, I contacted the - - - representative by email stating I had not received anything about this $61.00 collection. On -/-/-, I was told that the archived image would be online in their billing system in the next three days and I would be sent - invoices, which I can only assume totals $61.00, the following week. It is now the evening of -/-/2016, and I have not received anything from a national company that is willing to put a collection for $61.00 on my - report. If they were able to see there was a bill or bills on -/-/-, then it makes no sense it 's at a month and a half later and I have n't received any verification of this debt. I could n't know if this is my debt or not while it is continued to be reported on my credit report and there is not any notation from the collection company on my credit report stating that this account is disputed. I completely do n't feel like I 'm dealing with a large company, because their response seems to constantly be to delay me having any type of verification.

ERC customer in California
Dec 30, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed

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Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

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