Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Deposits and withdrawals New York

There were 3 unauthorized withdrawals made to my Bank of America saving account during 3 consecutive days between - to -, same bank location, They took $450.00 the first day, then another $450.00 and the last day they tried $850.00 but they failed to withdrew the money so then they tried once again another $450.00. The bank called me informing me about this suspicious transactions until the third day. They said they would investigate, after several days without any update I called the bank and someone very rude told to stop worrying about it because at the end the money is insured and they will contact me when they finish the investigation. The day after I received I call from the bank informing me they determined the transactions were authorized and they will not give me back the $1300.00 someone stole from my acct. I ask them about photos of the person who withdrew the money they say they call me to schedule a appoint to go to the bank and they will show me the photos/video. Several days passed and still no word from them I called once again and that 's when said they will not provide photos or any other proof, they solely based their claim of the transactions being authorized because the person who withdrew the money knew the pin number. They offered me to go the police if I wanted to put a complaint. I ca n't believe the bank does n't understand when I tell them I have my Card with me 24/7, I live alone, I barely withdrawn money from this account in the last several years, only deposit, still they seem fixed in the fact the person who took the money knew the pin number.