Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Settlement process and costs California

I refinanced my existing $400000.00 Home equity Line of credit with Bank of America, which was about to be expired to a new Home equity of line of credit ( New Account # - ) effective date of -/-/2016 at no absolute cost ( - cost for refinancing ), then I found out that, the Bank of America Charged me $1700.00 for capitalized amounts, which does not meant nothing neither to me nor to the employee 's of Bank of America which I am contacting them. Since then, I called Bank of America more than 15 times, each time they passing me from this dept. 's to another dept. 's, with no results, then finally the line will be disconnected or they telling me that someone will get back to you within 48 hours, which never happened, ( each phone call tooks - 90 minutes ) In addition they put me on trial period for three months to pay $810.00 monthly, then I was told that, it is better that, I pay the full amount monthly on my existing loan in order to keep my credit clean ( in this case I paid $540.00 above my requested trial monthly payment ), they said that they will refund ( credited ) this amount to my principal account, which they never did. Therefore ; I am demanding $1700.00 + - = $2300.00 from Bank of America to be credited to my principal new loan.