MOHELA Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer received bad information about my loan

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Received bad information about my loan Ohio

MOHLEA customer service told me to contact a company to have them enroll me in public sector student loan forgiveness program. They referred me to a company called - - - which charged me over $700.00 an d did not change anything but put me on a income based payment plan.

MOHELA customer in Ohio
Dec 16, 2016

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3MOHELAComplaint HistoryComplaints1/20144/20145/20148/201410/20141/20152/20153/20155/20156/20157/20159/201510/201512/20152/20164/20165/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MOHELADealing with my lender or servicer97.2%2.8%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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