Navy FCU Credit Card Complaint

Navy FCU Credit card department,

Payoff process Florida

Your Message -/-/- : Hello, I made - payments -/-/- to payoff my NFCU credit card, and I stopped my monthly auto-bill pay. 3 months later I got a phone call from NFCU saying that they only received one large payment from me. I then immediately made a final payment to pay off the balance. Today I noticed a 30-59 day late payment mark on my credit. Please remove this mark as I have paid in good standing for years. Thank you, -