Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

Over the past months and years of dealing with Wells Fargo and the consistent mis-handling of applying mortgage on time, I have gone the extra step of pulling funds from - bank ( - - - - and taking it directly to the Wells Fargo branches as to avoid any confusion. Wells Fargo knowing that I have my payment history and receipts and dates, have chosen to apply my direct mortgage payments, not directly to the mortgage. I have even paid payments ahead of schedule ( Twice in a month ) on some occasions. Wells Fargo also does not report my mortgage to the credit bureaus, despite the fact that my attorney at the time ( - Law Firm ), was never sent the reaffirmation paperwork. They insist on placing blame on the firm. Although the firm ( - Law Firm ), does not hold the mortgage loan. It is unsettling to me to have to constantly deal with incompetence, such as - - - - -. This lady consistently interrupts in conversation, combative, passive aggressive, unprofessional and refuses direct requests when made. The role of a executive customer service, is to uphold the requests of mortgage holders. For whatever

- - as my point of contact and only - -, she is knowledgeable and knows her job, unlike -, whom is totally unfit to serve in the position she holds. It is for these reasons I herby request - - as my point of contact and also herby demand that they locate every payment I have made to match the ones I have recorded by dates. Additionally I herby request no further contact with - and or her recommend anyone on my behalf, she does not have that type of power and I also request that - be re-trained. This due to the conversation that occurred to on - -, 2016, if you need to hear this conversation. I suggest that you pull the call and if you choose not to pull this call and administer re-training, you are doing Wells Fargo a dis-service and will remain in the C-rating category.

Wells Fargo & Company customer in North Carolina
Dec 12, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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