Bridgecrest Acceptance Corporation Consumer Loan Complaint

Bridgecrest Acceptance Corporation Consumer Loan department,

Vehicle loan Problems when you are unable to pay South Carolina

I purchased a car from - - now known as BridgeCrest.. Since having purchased the car in -/-/2011, I 've had numerous problems with the car.I have poured at least - into the car for repairs.. I have received harrassing calls, sometimes up to eight calls a day ; When I called to discuss my payments with the representatives they were rude, condescending, and talked over me while in conversation about the details of the car. I have often been threatened to make a payment often leaving my family in difficult situations concerning their basic needs being met. After speaking with one of the representatives she forgot to hang the phone up and I heard her laughing about me struggling to pay $100.00 that week. She laughed and said, " It is on a - - - ''. Another representative was heard giving her information about what they planned to do with the account and the that the value of the car had been payed off already. In talking to representatives about the account, I would get conflicting information concerning the status of my account. When I made - aware of the problems concerning the condition of the car they


now no workable heating system in the car and we are in the cold weather months. The defogger blows cold air therefore on cold days it is impossible to have a clear view in order to drive. I have been told that there is still a remaining balance of $ - on the vehicle that has to be made by -/-/- or the car will be repossessed and will charge off. I have been late with payments because of having to certain income struggles in my family but always continue to make some type of payment. I was sold a lemon of a car, and this is affecting my credit and the opportunity to purchase another more reliable and safer car to drive. Since I have already paid the car off, I want protection from having it repossessed.