First Tennessee Bank Credit Card Complaint

Other fee

First Tennessee Bank Credit card department,

Other fee Tennessee

I had a fraudulent charge on my account and First Tennessee cancelled my card and reissued me a new card. When they did this, they cleared all of my electronic account statements so that I no longer could see my old charges. When I asked about obtaining the statements ( that I never received in paper I do n't think, as they were only provided to me via the site ) that told me I needed to pay $7.00 per statement. I explained that I still have a credit card account with them and explained why that card had been closed. They advised it made no difference and that I needed to pay the $ -. This does not seem fair, to close an account because of fraudulent charges and then tell me I no longer can access my old statements without paying $7.00 for each month I need to see.

First Tennessee Bank customer in Tennessee
Dec 09, 2016

* Source: CFPB Complaint Database

First Tennessee Bank response to complaint:
Closed with non-monetary relief

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