First Tennessee Bank Credit Card Complaint

Other fee

First Tennessee Bank Credit card department,

Other fee Tennessee

I had a fraudulent charge on my account and First Tennessee cancelled my card and reissued me a new card. When they did this, they cleared all of my electronic account statements so that I no longer could see my old charges. When I asked about obtaining the statements ( that I never received in paper I do n't think, as they were only provided to me via the site ) that told me I needed to pay $7.00 per statement. I explained that I still have a credit card account with them and explained why that card had been closed. They advised it made no difference and that I needed to pay the $ -. This does not seem fair, to close an account because of fraudulent charges and then tell me I no longer can access my old statements without paying $7.00 for each month I need to see.

First Tennessee Bank customer in Tennessee
Dec 09, 2016

* Source: CFPB Complaint Database

First Tennessee Bank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3First Tennessee BankComplaint HistoryComplaints12/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First Tennessee BankOther fee100.0%Closed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.3%40.2%43.5%4.3%6.7%4.6%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints