Amex Credit Card Complaint

Transaction issue

Amex Credit card department,

Transaction issue Colorado

I initiated a credit dispute with American Express on - -, 2016. AME-, unilaterally allowed the merchant to reinstate the charge without properly investigating the facts. The time for resolution by AME-/- as now expired and a full credit is due to me.

Amex customer in Colorado
Dec 01, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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How Amex handles Transaction issue complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20152/20164/20168/201611/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexTransaction issue59.7%32.8%2.2%3.2%2.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.7%58.9%26.8%5.4%3.8%3.9%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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