Wells Fargo & Company Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

Other mortgage Loan servicing, payments, escrow account Virginia

This started in 2008, I had to close my - due to the economy, I tried to get a modification on my own ended up having to hire a firm to get me a modification, supposedly they got it then after 2 years of making the modified payment I was contacted and told they were foreclosing on our home.The long and short of it I was told the servicer approved but the lender did not. I have a loan that is a Mortgage backed security serviced by Wells Fargo, the investor is -.I have requested modifications on my Mortgage, because this loan is not affordable it is almost - per month, it is not owned by - or - so I can not get into a HAMP. program. What about us 27 % of Americans that have loans that where sold off into these ridiculous type of loans that is not owned by - or - that has done everything possible to stay in our homes that are severely upside down? I have been forced into bankruptcy 2 times trying to save my home. Not only has it ruined my credit but makes me less qualified to get a new


I just do not understand why I can not get the help that everyone that had a - or - loan was able to get. I feel the discrimination. Why can there be no bail out or even reducing the rates on the upside down property. I am told I should walk away from my home, but it is my home. The bank will be hurt by this badly but they would prefer to take the loss then help a home owner keep there home, is there any sense in this? Had I not lived here 25 years then maybe it would make sense to walk away.

Wells Fargo & Company customer in Virginia
Dec 01, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyLoan servicing, payments, escrow account1.2%90.4%3.9%4.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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