Discover Credit Card Complaint

Other fee

Discover Credit card department,

Other fee North Carolina

myself and discover credit services had an agreement that I would pay $76.00 a month till my account was paid down. This amount was automatically withdrawn from my account each month excluding one error on Discover Banks side. I cancelled two payments with Discover for the $76.00 because the amount had already been paid prior to the due date this last month/ end of -. Early - I paid off my account. I then go to check my account and I see that my statement this month I have $76.00 in fees. I was charged a late payment fee and a returned check fee for a cancelled payment. that was never supposed to post. Both confusing to me I contacted Discover and they list no explanation. The worst part of this is I spoke with Discover last week when making payments and they told me I would have no issues. Now I get a $37.00 fee for not making my full minimum due even though I paid above the agreed amount. In fact I was less than $25.00 short of the minimum payment and no one ever mentioned I needed to pay the final amount or I would be charged a fee. In fact I stayed on the phone for an extended span of time so I would n't be charged a fee.

Discover customer in North Carolina
Nov 30, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20123/20124/20128/20129/201210/201211/201212/20121/20133/20135/20139/20134/20147/20149/201411/201412/20141/20155/20156/201510/20154/20167/201611/201612/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverOther fee22.5%47.5%5.0%17.5%7.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Discover

https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
Discover
Discover

Loading similar complaints