Fifth Third Financial Corporation Mortgage Complaint

Fifth Third Financial Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

I am complaining in the strongest possible terms about the circumstances regarding my house insurance premium not being paid to date. 5/3 Bank has absolved me of the responsibility of paying the premium myself through the use of your escrow system. My premium was due on -/-/- last. I received a letter from - informing me that our policy was about to be cancelled on -/-/- at -. Letter dated -/-/2016. I received the letter on -/-/2016. I was on the phone at approximately -, only to be disconnected at - by your customer service rep -. I then drove to the branch in downtown - at -.


informed of any problems with this at all, I had to find this out on - when I visited the branch. - was then told that the check to - was in process and would be mailed the next day ( -/-/- ) I was also told by -, after she got in touch with -, that if a check number could be supplied, it would give me a 10-day extension. Of course, there was no check number available. I left the branch at - I got a voicemail from customer service on -/-/- at - explaining that the check had already processed and that a next day delivery was not an option. I checked my insurance online today and still no payment to the insurance company. I then went to the branch in downtown - at - and spoke to - , ( or - ) We spent over an hour in the phone queue to the Escrow department. We found out that the check was not mailed out till -/-/-. We got the check number so that I could forward it on to - insurance, if they do n't receive the check on the -. I left the branch at -. What I would like is the following : An explanation as to why none of your customers were informed of this issue. An assurance from 5/3 Bank that it will assume any responsibility for any claims that may arise until the insurance is back in force and in good standing An explanation as to why I was lied to at the branch about payment being made. Compensation for time spent trying to rectify this issue, in my case, 3 hours at my overtime rate of $36.00 an hour. This is time that I used in excess of my normal working day.