U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Delinquent account California

On Saturday, -/-/2016, I drove to the nearest U.S. Bank branch ( U.S. Bank - -, CA - - office, - - -, - -, CA -, - ) that is open on - to make a payment for my U.S. Bank Cash+ credit card. Before making my payment, I withdrew $300.00 from my - - credit card, from the - -, CA - - office at - Pacific. After withdrawing the money, I waited in line to make a payment with one of the branch 's teller 's. Since I do not carry my Cash+ credit card on me, I made a $120.00 payment using my social security number. I made the payment at approximately - Pacific. I am certain that I made the payment before - Pacific because U.S. bank credit card payments are do at - Central, which is - Pacific, and I remember feeling relieved that I made the payment on time.


increased to $250.00 because according to U.S. Bank I did not make the payment due on -/-/2016. I visited a branch and - of the representative 's printed out a copy of recent transactions that did not show my -/-/- payment. The representative told me the best course of action would be to identify my receipt. I looked for my receipt but I was unable to find it. So in the past two weeks, I have gone to the - -, CA - - office to ask for help. I 've been told that they will search for the transaction and reach out to me with their findings. Today, - -, 2016, I called U.S. Bank 's customer service and I was told that only the branch could help me with my issue.