MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues Florida

I bought a money transfer on -/-/2016. I called the customer service on -/-/2016 and went to money gram agency located in - - -, - - to request a cancellation and a refund. The lady responded that I have to call their - after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to - with my reference number -. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected every time. Please tell me what else I need to do to obtain a refund of $150.00 that I paid. I was the sender - -, -, MoneyGram transfer. The person who was to received payment - - - never went to pick up at - while she was there in vacation from -. Since the receptor was not able to pick up I am requesting cancel transaction/refund