Amex Prepaid Card Complaint

Amex Prepaid card department,

Other special purpose card Unauthorized transactions/trans. issues Florida

Use the cared for a stay at - hotels on Wednesday - - 2016. This was a one nite stay of $100.00. During the stay a problem occured that prompted the hotel to refund the amount of the stay for that night. On the - of - I received a receipt showing I owed no money and my balance was zero. The hotel will verbally confirm this with a phone call.On the - of - when the credit did not appear on my card I called customer service for Amex - and they informed me that the amount will not come back on my card for 30 days, even if the merchant releases it before the 30 day period expires. This is a prepaid card, not a credit card where the credit on the card is dependent upon what limit you have on the card is set by a lending institution. The card holder/ consumer sets the limit on what they want to spend. However Amex has decided that if


This action by Amex tells me that the merchant has more rights in the use of this card that the card holder. Also Amex must be mindful of the fact that they, Amex has a fiduciary responsibility to the card holder, the merchant does not. As of the date of this filing $100.00 has not been refunded to me and according to - customer service I will not get it back until - -. This is grossly unexceptionable. In addition Amex is giving the merchant more rights and consideration than me ; the cardholder. That is a clear violation of the -. It appears the credit contract has and is built on terms of adhesion.