Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Arizona

Servicing of my mortgage was transferred from - ( - ) to SLS ( Specialized Loan Servicing ) as of -/-/2016. Before the transfer of servicing, - paid my first half county property taxes from my escrow account. On -/-/2016, SLS paid my second half county taxes, which should not have been paid until -/-/-, from my escrow account. This resulted in an insufficient escrow balance from which to pay my homeowner 's insurance bill ( due -/-/- ). After calling SLS and discussing my options, I felt it was easiest to simply add additional moneys to my - payment to bring my escrow account balance up to cover my homeowner 's insurance premium. However, SLS neglected to apply the additional funds to my escrow account and proceeded to apply them to my outstanding principal balance. I phoned SLS on -/-/- and pointed out the error. I was assured that the error would be corrected and the funds would be correctly applied within 2 business days. On -/-/-, the error had not been corrected and my monthly escrow payment had been increased by 50 % due to the 'shortage '. I repeatedly tried the customer service numbers available to me on the SLS website and every attempt to speak to a representative resulted in being disconnected. After finally managing to speak to an individual ( - ) via the number for the SLS insurance department, I was transferred to - in 'Executive Services '. - simply told me he saw that someone had made a request to correct the error, but he was unable to actually do anything to correct the problem because it had to be done by the 'Cashiering ' department. He was unable to provide a number for said department or contact them directly and expressed no regret or inclination to help me beyond repeating what the previous representative had told me a week earlier that the funds SHOULD be correctly applied in 2 business days that and I would receive a new escrow analysis within a month.