U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

We purchased a new home in - -. At closing $3600.00 was put into the escrow account of the mortgage and our monthly payments would be $2100.00. In - - we received a letter from the - showing a - proposed tax assessment of $3200.00. In - - we received an escrow refund check for $3100.00 based on their annual escrow account analysis. In - - we received another escrow refund check for $780.00 and letter stating that this was due to new information they had received from - - and that our new monthly payments would now be $1900.00. Then in - - the mortgage company paid - - tax bill in the amount of $3200.00 ( the same amount shown in the letter we received in - ) leaving our escrow account with a $ - balance. Then - -, - the mortgage company sends a letter stating that there is a shortage of $2800.00 in our escrow account and that this is a projected amount and it - increase next year. They gave us the option to pay the shortage amount now or to wait until - - to see what our new monthly payment will be


on some new bills for services we could not afford previously. These services are under multi year contracts ( example : - internet - ) and can not be easily cancelled. When speaking to the mortgage company about this, they stated that when they got the updated - tax information in - they did not trust or believe that it was correct, yet they went along with it anyways and lowered our payments and drained our escrow account to refund us. I do n't understand why they would n't follow up with - - if they did n't trust the information they got and how could they not get the same information I received at the beginning of the year. I feel this is very unfair since there was obviously a mistake made by others and we will be the ones that end up paying for it.