Wells Fargo & Company Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Wells Fargo & Company Bank account or service department,

Other bank product/service Making/receiving payments, sending money Arizona

On -/-/-, 2008 I bought from - - -, - - silver dollar, graded - for -. This quality coin is worth about $370000.00. This seller, - - from Florida promised me, that this coin is not " enhanced '' ( cleaned, polished, dipped, heated etc ) any way and is really graded -, graded by a numismatic company. I asked him for guarantee 30 days money back if this coin will be over-graded. He has agreed.


After few days I received this coin and unfortunately, its quality has high over-graded. Regarding the quality I asked for opinion professional coin dealer, and he said the same. Additionally this coin was cleaned and polished and the value was as scrap, about $8.00. The same day, on -/-/2008 I have sent complaint to - - - and demanded from him immediately money back, but he did not answered by e-mal and phone. On -/-/2008 this coin was send him back, USPS confirmation # : - - - - -, but my money no refund. After few days I failed a claim in Wells Fargo bank ( claim # : - ) regarding this cheating. I asked a banker for help, to withdrawal my money from - - -, however, they refuse to help me and closed this case. A women from Wells Fargo bank called me and said, that they will not processed this claim because this person may be dead or fled abroad and is in other country now. I was very badly discriminated in Wells Fargo bank and I lost there many money. They told me that I can have only - claims each year and no more. If I will have more complaints, then they will close my account. I knew that a lie, but nothing I could do. I was deceived by many cheaters online, and the bank refused me defrauded more than - transactions. For this transaction I pledged my jewelry collection in -. My jewelry, more than - pieces of gold with precious stones ( diamonds, rubies, sapphires, emeralds and more ) was worth more than $250000.00, but Pawn shop in - offered me only $3400.00, this because they counted my gold as scrap and gemstones and synthetic, because stones had no certificates from their professional jeweler. I agreed, because I do not expect that this man deceive me and I be able to pick up my jewelry. Unfortunately, I lost all money, the scammer did not refund my money, the bank discriminated me and I lost all my jewelry worth more than $250000.00. I have proof from Pawn shop and pictures of the jewelry. I told the banker that I will loos all my jewelry if they will not help me. But she said as above. After this incident I decided to closed my account in this bad bank.

Wells Fargo & Company customer in Arizona
Nov 21, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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