U.S. Bancorp Credit Card Complaint

Payoff process

U.S. Bancorp Credit card department,

Payoff process Minnesota

I took a cash advance on my credit card on -/-/16. I made a payment on -/-/16 to cover the minimum payment plus the cash advance amount and a little extra to cover the interest. My credit card company applied the full payment to the purchases balance at the lower interest rate. I called them on -/-/16 and the person said that since the cash advance was n't " billed '' yet on a statement, that they did not have to apply the payment to the higher interest rate. My " cut off '' date is around the - of the month. I asked what I needed to do to get that fixed and I was told he could n't do anything for me.

U.S. Bancorp customer in Minnesota
Nov 18, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints1/20122/20123/20125/20127/20128/20129/201210/20122/20133/20134/20135/20136/20137/201310/20131/20143/20145/20147/20149/201410/201411/201412/20143/20154/20155/20156/20157/20159/20151/20163/20164/20165/201610/201611/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpPayoff process2.1%42.6%23.4%21.3%2.1%8.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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