Plaza Home Mortgage Debt Collection Complaint

Mortgage Cont'd attempts collect debt not owed debt is not mine

Plaza Home Mortgage Debt collection department,

Mortgage Cont'd attempts collect debt not owed Debt is not mine Washington

Plaza Mortgage made a mistake and put one mortgage payment toward the principle of the loan instead of -/-/- 's payment, as I intended. I called customer service, and they noted their mistake and reversed the principle payment, and put it toward -/-/- 's payment. Ever since, we have received 6 letters in the mail saying we are delinquent on the mortgage and are in peril of foreclosure. Let me be clear, we are absolutely current on our loan. I have had to call customer service 3 times to ask them to stop sending collections letters, but they keep coming.

Plaza Home Mortgage customer in Washington
Nov 18, 2016

* Source: CFPB Complaint Database

Plaza Home Mortgage response to complaint:
Closed with explanation

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