Specialized Loan Servicing LLC Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Specialized Loan Servicing LLC Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

My husband lost his - business in -/-/-. Since then he has been working in the - but was getting laid off constantly due to lack of work. He is now working as a - employee for a good company and we are again hopeful. In -/-/- we were approved for a loan modification and right before we made our last trial payment, they switched our servicer to Specialized Loan Servicing on us and told us we had to start the process all over again. I have been working with them consistently to get a modification so we can continue living in our home with our - children but they have given us the run around saying they lost paperwork, sent paperwork to the wrong department, etc. Then in -/-/- they said was that there was a sale date on our home and there was not enough time to evaluate. I went to the Sheriff 's office and got a postponement. After that, they got another postponement of -/-/-. Since I had n't heard from anyone ( another issue with SLS ) I called them and they told me that we were denied because of income. After finally pulling up the hard copy of the denial on the internet, I realized that they did not have current income information for my husband. I went to the Judge in - county and told him what had happened and asked for another postponement. He granted it and the new date is -/-/-. I have also contacted - NJ and am working with - - who suggested I contact you. There is a lot more information than this as we have been going through this since -/-/-. If you need anymore information I will gladly supply it.

Specialized Loan Servicing LLC customer in New Jersey
Nov 17, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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