Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Using a debit or ATM card Texas

Deposited 2 checks at BankofAmerica ATM on -/-/2016. Machine jammed with 2 checks stuck inside. Bank did not turn machine off. Bank Teller ( Teller Assist ) told me it would have to be recovered when machine was serviced and to file a claim. Filed claim immediately. Machine serviced on -/-/2016. Per bank rep, all checks removed and part of process is checking for jammed checks. As of - CST -/-/2016 Bank still can not tell me if my - checks were recovered from machine. Bank says may take " up to 45 days '' to determine if checks were recovered or not. By then the machine will have been serviced approximately a DOZEN times since per the bank, this machine gets serviced twice a week. 45 days to determine presence or absence of my checks. If the machine subsequently spit my checks out to the next customer bc the bank refused to turn off the machine, that means some stranger has both of my checks which are endorsed. In that case, I need to rush to have my employer put a stop payment on them. If they DO HAVE them, then why in the world cant they tell me that and move along with depositing them as I instructed. So obviously I need to know asap.