MOHELA Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer keep getting calls about my loan

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Keep getting calls about my loan Connecticut

I received a call at work regarding my student loan. It is due on the -/-/- and I pay every month before it is - days past due. I received a call on -/-/- at - from - - I called the next day and explained that my home number and email are the ways I prefer to be contacted and they have this information on file. I NEVER gave them my work number because that is not a good number to contact me on nor do I want those calls on that number. I contacted them on -/-/-, letting them know not to contact me on that number again. My payment was also made that morning. The person I talked to told me that it would n't happen again and supposedly removed the number. She said that the information was obtained through skip tracing, in case I did not pay. I responded that I pay every month, what indication did you have that I would not pay? No response, other that its a process they do. To my dismay, I was called again on that number from - at - the SAME DAY!! I have a previous case that was submitted on -/-/-.

MOHELA customer in Connecticut
Nov 14, 2016

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

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