Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Transaction issue North Carolina

I had an - - mastercard with Barclay 's Bank, but upgraded to an - - mastercard. Barclay 's closed the - - account, but in - I was notified that I would be issued a credit to the - credit card. I assumed that I would be issued a check or the credit would be " rolled '' into my new - - credit card account. After receiving a second billing statement with a credit balance on the - - credit card, I called Barclay 's Bank. The first agent told me the account was closed and she was unable to issue me a check. She told me the credit balance would automatically be " rolled '' into my new account, but could n't explain why it had not already been done " automatically. '' I had to speak to an account specialist, and 25 minutes after my initial call, I was told the credit would be moved over " manually. '' Barclay 's Bank made it difficult for me to receive my refund and blamed the difficulty on computer glitches.