ERC Debt Collection Complaint

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Pennsylvania

I have a major complain concerning lack of flexibility which exists in corporate structure, more specifically -. After 22 years of marriage on - -, 2014 I was ejected out of the residence I used to live and asked to never return. The - bill was under my name at that time and I kept a very meticulous payment cycle each month. I kept on making payments for several months, even though I was not the recipient of - services provided to the property I was ejected from. I called - several times to have them to either close the account or just transfer the statement to reflect the estranged husband 's name who was indeed receiving - services. Which ever way I tried to reason with - explaining my precarious situation, they just showed no sympathy and no care. The - representative, like a robot with broken record, kept on telling me they can not close the account because I need to return the equipment, as if I was keeping the equipment as hostage for no reason. I asked them to go to the property and retrieve the - equipment, because after all they had physically delivered the equipment


Finally in - 2014, I paid the last bill and wrote a letter that it was my last payment and that - had the option to deal with the owner of the property, since the equipment was in his house and he was receiving the services as well. After two years, I found out via my bank that - had reported me to the credit bureaus. I contacted - and they told me that I owed them $550.00 for the - equipment which apparently is still sitting in that property. I paid - and disclosed a letter explaining that with the payment I had absolve all lingering issues with -. Never once the - representative, whom I was receiving information regarding where to send the payment to, mentioned about the account being turned over to a bill collector. Shortly after, I received a collection letter from ERC in -, Florida, that they are willing to settle the debt to - for the amount of $440.00. I have written a letter to ERC and to - as well and requested not to be further harassed by them, since this is affecting my health adversely. From the onset my intention has not been to bilk corporations and services out of their money. I have paid my dues properly and on time. It is a shame that our corporations have not flexibility in their daily operations, all they see is the dollar sign and have no compassion and to really truly try to provide services to the consumer. This is not providing services this is highway robbery.