SunTrust Banks, Inc. Credit Card Complaint

Closing/Cancelling account

SunTrust Banks, Inc. Credit card department,

Closing/Cancelling account California

A SunTrust credit card was opened in my business name. I do not have records of me opening the card, I have never used the card, I did n't even know I had the card. SunTrust shut my card down ( I moved and did not receive the statements ) and reported it, now they are saying I owe almost $300.00 and they have reported it and now my score is affected. I started calling in -/-/- after I moved to try and cancel my account, that was when I was informed that there was an overdraft that I would have to pay to close the account - which I did. Then all of a sudden I receive this bill for almost $300.00 and they said they have reported me and have tried calling - I live on the - - now, I never had any messages from SunTrust. The missed calls I had were all either when I was sleeping and working - and again, they never left a message. They have lost records of me calling and trying to fix this - since -/-/- - and the last conversation I had - this morning starting at - am and spanning multiple calls, including - for over an hour and a half - resulted in NOTHING happening. They have not helped me resolve this in any way. I should not be paying for a card I had no knowledge of and never used - in money or on my credit score. Their customer service has been horrendous in handling this, with their reps arguing with me and withholding information. I did n't even know the credit card existed until - this morning when FINALLY someone at a branch in FL told me. This has been a complete nightmare.

SunTrust Banks, Inc. customer in California
Nov 10, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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