Capital One Credit Card Complaint

Closing/Cancelling account

Capital One Credit card department,

Closing/Cancelling account Florida

Good Evening, I wanted to reach out in regards to an issue I have experienced with capital One. I had - credit card accounts with them ( - for nearly 10 years and the other 6 years ) that have never been delinquent. I deposited a - check on -/-/16 - - - and I had - checks ACH checks with Capital One that were debiting my - - - checking account on this same day, - for $40.00 and the other was a full account payoff - $1200.00. - - - did not pay the checks at the time ( they NSF -/-/16 ) due to funds being released in same time period but they refunded the overdraft fees and said capital one could resubmit and they would pay them. Capital one did not resubmit the checks so I issued new payoff checks -/-/16 for - of the accounts. -/-/16 I called them because my account said restricted and they informed me that they closed all - of my accounts -/-/16 and said they would not re-open them. I have been a loyal customer for nearly 10 years and have never missed a payment on any of these accounts. This negatively impacts my credit score since - of these accounts still have a balance and these are my oldest credit lines.

Capital One customer in Florida
Nov 09, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneClosing/Cancelling account0.8%59.2%18.8%8.6%3.3%8.8%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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