Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Other transaction issues Virginia

On -/-/2016, I requested a wire transfer from my Bank of America account to - hair cosmetics in the - in the amount of $330.00. This was pursuant to trying to purchase products from this supplier online where my credit card would not go through so a - representative emailed me and suggested I wire the money to them instead. The wire transfer was conducted at Bank of America, in -, VA ( - - -, -, VA - ). I then emailed the - ( - ) on -/-/2016 to inquire with respect to whether they had received the funds and they denied receiving the funds. I then went to Bank of America and Bank of America stated that the funds had been withdrawn by the - financial institution on -/-/2016 and they gave me a copy of the transaction, to include the transaction reference number and the amount that the - had withdrawn from my account. I contacted the - via email on -/-/2016 with a copy of the bank documents verifying that the - and their financial institution had taken the funds from my account. I asked for my money back and indicated that I had since purchased the products elsewhere due to their lack of responsiveness. The - never wrote me back, they kept my funds from the wire transfer, and they never provided me with either the product or my money back. Please advise. Additionally, I have all supporting documentation on this. Thank you and please let me know what next steps entail. Thanks again.