Nelnet Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer trouble with how payments are handled

Nelnet Student loan department,

Federal student loan servicing Dealing with my lender or servicer Trouble with how payments are handled Tennessee

My student loans were transferred/sold through several different places and I could n't find the company that had bought them. My credit file shows missed payments from -/-/- through -/-/- ( 11 missed payments ). Nelnet had my student loans at this point but I did not know who had my student loans. I called multiple places to try to find where my student loans where, but know one could tell me anything. I also moved from my original residence after completing college. I make my student loan payments monthly since learning that Nelnet had them. The missed payments were not my fault because I did not know where the student loans where.

Nelnet customer in Tennessee
Nov 07, 2016

* Source: CFPB Complaint Database

Nelnet response to complaint:
Closed with explanation

Consumer disputes how Nelnet handled their complaint

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