The Western Union Company Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

The Western Union Company Money transfers department,

Domestic (US) money transfer Money was not available when promised Florida

This morning, I sent money to my wife via Western Union. I was provided an - # ( - ). I was informed the recipient was unable to receive the funds because the - was incorrect. Western Union collected the money from my checking account, but has not credited my Western Union account. I was advised by my credit union that they could not cancel my debit card transaction because I " entered into a contract '' by using my debit card. I was provided a " system trace audit number '' and " sequence number '' by my credit union. I emailed screen shots of this transaction on my checking account and a picture of the document provided to me by my credit union with the technical numbers associated with the above listed transaction. The Western Union help desk. I was given the help desk reference number of - from the email address --.

The Western Union Company customer in Florida
Nov 04, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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