Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations Connecticut

In - 2016 while shopping in Macy 's the cashier offered me to open a n - - Macy 's credit card. I accepted and has been approved. The cashier gave me a temporary pass and said that the new card will come in a week. Unfortunally, the cashier did not verified my address which has been changed in the last two years. I never received a card nor a statement. Because of this I missed the payments. I was contacted by debt collector, then I called - Macy 's customer service and explained what happened. They changed my address and sent a new statement with Fees listed. I called the company many times explaining that the late payments were not my fault, I paid in full the balance of the goods I purchased and I am still am harassed by the bills every month, and they did never send me a credit card. I would appreciate the help in this issue. Thank you.