Amex Prepaid Card Complaint

Amex Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Connecticut

When checking the balance of an American Express gift card, I found that a fraudulent charge was made at a hotel in New Jersey on a day that I was at work in Connecticut. American Express said that the card had been swiped at the hotel, although it had never been out of my possession. I received no satisfaction from them as they explained that the cards are treated as cash to which I complained that their security is abyssmal.