Plaza Home Mortgage Mortgage Complaint

Plaza Home Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Illinois

Home was purchased - -, 2015 at which time the subject of flood insurance was broached and we were informed that - Form -, determined -/-/15 at - CDT by - FloodCert # - for life of loan was completed and no additional flood insurance was required. Later, lender notified us that flood insurance was required which made me then began to question how this was possible. No real answrrs were ever received from lender nor our current hazard insurance company. I could not under stand how at the closing no flood insurance was required for life of the loan then all of a sudden, it was. It was further confused by the lender assuming responsibility for first full payment of new flood insurance in the amount of $480.00 when it was clearly paid for by us. The confusion did not end there because then we begin to received 2 monthly mortageg statements each with different amounts. I have finally had enough with this lender 's system of accounting and desire a direct end to it immediately.