U.S. Bancorp Bank Account Or Service Complaint

Checking account Deposits and withdrawals

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals California

I was visiting in -, - and there are NO US Bank branches nor ATM within several hundred miles. My checking account became overdrawn because I wrote a check # -, for $800.00 to - - for my - yr old Mother to move-in. I have overdraft protection on my account. The check was paid. I knew I owed US Bank for payment of that check. I began calling US Bank on Tuesday -/-/-16 to determine the quickest, but least expensive way to get a deposit back -. [ Monday, - - was a Bank holiday, - -. ] On -/-/-16, I purchased a - Postal Money for $830.00 and I begin a several day journey to accomplish this goal. I spoke to at least - different - beginning on -/-/-16. I was given - different addresses to US Bank linked ATM " - - - - - - - '' in the - area. US Bank had - my ability to make a deposit through their " mobile app


'' employees ( plant locations with a - - forbidding entry to the general public ). By Friday, -/-/-16, I had contacted - US Bank CSR who told me that she could see the multiples times I had called trying to rectify this problem. She offered to credit me - NSF of $36.00 if I successfully made the deposit before the close of the banking day. This was impossible for as I reached the final destination, it was yet another locked secured facility for - - - " Light, - & - '' employees ( plant locations with a Guard Station forbidding entry to the general public ). Totally devastated, I called US Bank again on Friday, -, and reported my findings which thereby had prevented me from making the deposit and getting certified funds into my US Bank checking account. On Monday, -/-/-16, a US Bank telephone CSR gave me the following " Deposit by Mail '' address : US Bank By Mail -. - - - -, - - I went to a - - - branch in -, on Monday, -/-/--16 and I paid $22.00 to overnight my Postal Money Order for $830.00, ( dated -/-/16 ) for Deposit to my Checking Account at US Bank. It was received by US Bank and $830.00 was credited to my Checking Account ending in " - '' on -/-/-16. Finally, I had successfully made the deposit and my US Bank Checking Account was positive. However, this did Not end the problem. I returned - on Friday, -, 2016. Although I had " jumped through every hoop '' which US Bank had given me, I learned on Tuesday, -/-/16, that US Bank " Fraud '' Dept. had placed a 7 day business hold on my deposit of the - - - - of $830.00 when I received a letter. I called the US Bank - - more than 2 times beginning - -, 2016. Furthermore, I went to my local US Branch with the " official stub from the - - - - for $830.00, dated -/-/16 '. The Branch Representative called the Fraud Dept. They denied my request to remove the hold on my funds, and furthermore, explained that a deposit of $830.00 was a " large deposit for me. '' In addition, all my other deposits were made through " electronic transfer. '' When I reiterated that it was a Postal Money Order sent " Express Mail, '' this US Bank Fraud representative told me that he did n't care, and that my funds would NOT be released until Friday, - -, -. I only tried to do what was upright and financially prudent and send guaranteed funds back to my US Bank checking account -. I arrived back - on Friday, -/-/16 and US Bank still shows my account in an overdraft status, and will NOT release my deposit of $830.00 until Friday, -/-/16. I feel that I am a Victim of " Discrimination! '' Please Help Me!

U.S. Bancorp customer in California
Oct 27, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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