Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Using a debit or ATM card Maryland

- fraudulent charges were committed utilizing my wife 's debit card number and pin. I called Navy Federal Credit Union, our bank and submitted a claim to reject the charges and have the money reinstated. Naturally, I also cancelled the card. It is obvious that the charges were not done by either of us, as we live in - and the charges were in - -, -. The first charge was at an auto shop in - - for $4500.00. The second and third were both cash withdraws of $300.00 each for a total of $5100.00 stolen. I have submitted a police report to the - County Police Dept in - and the - - Police as well. I have repeatedly called the bank to ask for an explanation for the findings, but have received none, either over the phone or by mail. As an - - service member, it disgusts me that this bank does not back up its customers and repeatedly gives me the run-a-round when trying to figure out why this claim was rejected. Even if we do not get our money back, we are done banking with Navy Federal.