Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Transaction issue California

In - 2016 I called Barclays to say I might need to dispute a charge on my Barclay Arrival credit card made by - - on -/-/16 because they were refusing to allow me to rebook a flight which they had agreed to let me reschedule for medical reasons. I told them If I were unable to resolve the matter I would file a dispute on my return. On - - I called to open the dispute and gave them all the information they requested. On - they attempted to call me for additional information and when I did not answer they sent me a letter dated - closing the dispute. I called again and spent an hour on the phone with - going through the story in detail, and then on - faxed them a written version. On - - as I was travelling again they sent another letter saying they were closing the dispute. When I called them upon returning from travel they said that it was too late to take any action on the account at that point. To my knowledge they never attempted to contact - - to resolve the issue. When I spoke with someone at the general customer service department she said they had received both my faxes and she did not see any reason for them to have closed the dispute since I had made timely responses, but that they are under great pressure to resolve disputes within 3 months so they close them automatically three months after the charge date, regardless of whether they have really been resolved in order to avoid being penalized.