Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account North Carolina

I am a long time customer of Belk 's, a department store in -, N.C. I have had a credit card with this company since -/-/-. Last year Belk 's credit card was bought by Synchrony Bank. I have always paid my bill on time and I have always paid by check. On -/-/- I received a letter from Synchrony Bank that falsely stated it had reviewed my account and " discovered a number of dishonored payments '' and based on this was " suspending your charging privileges ''. When I called to complain about this false statement and to demand proof of their statements, the bank rep refused to produce any evidence. The rep falsely claimed that I paid by credit card with an incorrect account. This assertion was false. Accordingly, I offered to produce my cancelled checks. They continued to assert that I had paid by credit card. I demanded to know if they intended to report this false statement to the Credit Bureau. They admitted I had not paid late and therefore could not report these false assertions to the credit bureau. In addition, this bank called numerous times falsely accusing me of having paid with an incorrect credit card account. We closed the account. Although I ultimately will not suffer harm from Synchrony 's false statements, I believe this bank should be investigated for false and fraudulent conduct. Also, Belk 's should understand what the bank is doing and how it is harassing customers and how it is engaging in false consumer loan practices.