ACE Cash Express Inc. Payday Loan Complaint

ACE Cash Express Inc. Payday loan department,

Payday loan Applied for loan/did not receive money Applied for loan/did not receive money Ohio

I went into Ace Cash Express on - - in - on Saturday to obtain a payday loan, as I sometimes do when my child support is late. The rep there, -, asked me how much I wanted to borrow. I told her that it all depended on when the loan would be due, as I get paid from my job on Thursday ( if a loan is paid during a certain period of time, no interest would be required ). She told me that - if I paid the loan by Thursday, I would n't have to pay any interest. I then told her, in that case, I would borrow $200.00. - proceeded to complete the paperwork for the loan. After I was approved for the $200.00 and I signed all of the loan documents, - then said to me, " Oh, you 'll have to pay it back by Wednesday, not Thursday ''. I asked her how much I would have to pay in interest and she stated $47.00.


to do all this paperwork all over again! '' I told her, " Well, YOU gave me the wrong information about WHEN it would be due! '' She then said, " Well, I thought you would already KNOW since you come in all the time! '' So, because I come in all of the time gives - an excuse to assume that the consumer should know more than SHE SHOULD?? So, after - huffed and puffed and proceeded to process the $100.00 loan, she said to me, " You were denied for the $100.00 ''. I said, " What do you mean that I was 'denied ' when I was JUST approved for a $200.00 loan? '' She said, " The computer denied you for the new amount ''. This was all due to - 's error and her need to cancel the first ( approved, $200.00 - request. So, I had no choice but to leave with no loan - all because - ca n't do her job correctly. She provided the wrong information, then appeared to be totally CLUELESS when the 'computer ' denied it.