U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Identity theft / Fraud / Embezzlement Missouri

I have submitted documentation multiple times to US Bank issued - - Visa regarding a legal name change for my protection from a - and identity theft issue. Documentation has included a copy of the court document, drivers license, and social security card. - Visa has refused to process the documentation multiple times, and in doing so places me at risk of being discovered by my -. I have offered to go to a local US Bank branch to provide the documentation but HD Visa refuses to work with US Bank even though they issue the credit card. Every time I send in documentation, they force me to wait 20 days to " review '' the documentation, and then reject it anyways. I am at the point that I have a meeting with an attorney to see how to continue to resolve this matter.