Synchrony Financial Credit Card Complaint

Closing/Cancelling account

Synchrony Financial Credit card department,

Closing/Cancelling account California

I am trying to cancel my Amazon Prime Store Card issued by Synchrony Bank. I have $0.00 balance. They will not cancel the card because I changed my phone number and they will not accept any other method to verify my identify.

Synchrony Financial customer in California
Oct 10, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Company profile

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How Synchrony Financial handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3Synchrony FinancialClosing/Cancelling accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling accountSource: Consumer Financial Protection Bureau

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