SunTrust Banks, Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

SunTrust Banks, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Georgia

**PLEASE HELP. STOP TOMORROW 'S FORECLOSURE : - -, - This is my - complaint against SunTrust Mortgage. I see from SunTrust 's response to my previous complaint that they claim they have no record of our applying for a modification. - of the modifications we applied for with SunTrust took place in - 2016. As previously stated, it was at that time, that - - - of SunTrust 's Loss Mitigation Department, recommended to me that in order to stop a foreclosure that was scheduled for - -, I should apply for a modification, which I did. A copy of said application along with - of - - - 's emails to me is attached to this complaint. Also at that time, as there were multiple client relationship managers with which I had to work, there was extreme confusion that came up at the last minute, about filing for a modification vs. selling our home. If one ca n't apply for a modification and list the property for sale at the same time, then why would applying have been recommended to me? Why does SunTrust 's modification application form ask if you want to sell the property? Why does


purported on me. We were having to make major, life altering decisions in a rush, due to SunTrust 's tactics. As I 've stated before, we were only attempting to sell the home as SunTrust had previously refused to work with us on a modification. We were then hit with a doubled monthly mortgage payment. All of this, yet again, demonstrates that SunTrust has not demonstrated good faith in working with me to save my home. In - 2016 as now with tomorrow 's foreclosure date, they have denied me ample time in which to address these confusing and complex issues. This is simply more of their blatant predatory practices. PLEASE STOP THIS FORECLOSURE!! Please thoroughly investigate these events and save my home!

SunTrust Banks, Inc. customer in Georgia
Oct 03, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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