Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Closing/Cancelling account Texas

Dear Wells Fargo : Yes, I did receive your letter dated -/-/2016 ( scanned & attached on here ), but I did not receive a letter earlier dated -/-/- as you stated. I 'd like to reiterate that I did not have nor receive your written communication -/-/- ; therefore, I was shocked to learn that Wells Fargo had closed the account. While I understand but regret of your earlier response that Wells Fargo has the right to cancel or terminate at anytime, however I respectfully request that my earned points or cash credit from uses of the card until -/-/2016 can be redeemed since I had had no knowledge as to why. Although Wells Fargo chose to close or cancel the account as wish at anytime, I regret that I had no known earlier reason ( s ) and hope that Wells Fargo could reconsider to reopen the account, or at least fairly allows customer in my situation to redeem the earned credit as of the closing date. Thank you for your consideration and cooperation. I look forward to a fair resolution. Sincerely, - -