Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I have been trying to work with Specialized Loan Servicing company since -/-/- on a load modification application. I sent all the papers they have asked for and every time i called them they would ask for the same papers that were sent over and over again. I started calling the lady that is handling my application instead of calling the help line and again i faced the same issues of her asking for the same documents. Last Monday -/-/- i called - who said some of the papers were not accepted becasue they were missing little details that i was never told about all the other times i had called. So i lost my cool from being frsutrated and overwhelmed for not getting the help i was asking for and for the process taking for ever before a resoulution is found.


thats why i was not called back. So this morning i called again and left a message to be called back and no one called me yet and it has been 4 hours. In the past it would only take 20min for the call back. I have not paid in 4 months. I am very concerned about loosing my house, time is being waisted and no one seems to care. I need help!