U.S. Bancorp Credit Card Complaint

Closing/Cancelling account

U.S. Bancorp Credit card department,

Closing/Cancelling account New Jersey

Client died -/-/2015. Credit Card from Elan Financial Services is informed of his death by widow. Elan continues to send bills and adds additional charges. Widow pays bill and Elan Financial continues to add new charges. Again contacted by widow and Elan Representative confirms the cardholder is deceased in their system. Assures her all will be handled. It was not. I contacted Elan Financial -/-/-, was assured of the same and it again has not been resolved.

U.S. Bancorp customer in New Jersey
Sep 28, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

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How U.S. Bancorp handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20111/20122/20125/20129/201211/201212/20121/20132/20134/20135/20136/20137/20139/201310/201311/201312/20131/20142/20143/20145/20146/20149/201411/201412/20141/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpClosing/Cancelling account66.7%15.3%11.7%3.6%2.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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