Barclays PLC Credit Card Complaint

Billing disputes

Barclays PLC Credit card department,

Billing disputes Colorado

I responded to an introductory offer the end of - by a company called - - for a - and with it came a - sample. It was FREE and the shipping costs were - and of course I had to give them my credit card to mail the offer. I received both samples but also was billed 4 times in one month in the amount of $89.00, $87.00, $89.00 and a - th charge of $87.00. I called the company and told them I never authorized the usage of my credit card for additional shipments and there was nothing transparent in the introductory offer that advised more shipments would be forthcoming. So, I received my introductory package and called and cancelled the order when I received package number two which I did not ask for nor did I keep. I returned it to the sender and received two cancellation numbers - and C -. What is surprising about this is that today when I checked on the balance on my Frontier - - card they reversed the three of four credits and are charging me for products I did not request, charges that I did n't authorize and merchandise that I did not receive. I have had an - - - and Platinum card since 1984 and have never once had an issue with fraudulent charges and have come to expect credit card companies to protect their customers from unwarranted charges. Apparently, it is in Frontier - - 's best interest to side with the vendor and they obviously did not do their due diligence even though they have had three months to figure this out. I will cancel my card but wanted this published so other card members will not be surprised that this company does NOT have your back.

Barclays PLC customer in Colorado
Sep 25, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Consumer disputes how Barclays PLC handled their complaint

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