Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Settlement process and costs Washington

I am trying to start the process to " recast '' my mortgage. I have been on the " Making Homes Affordable '' program for the last 5 years*. The BofA sent me a notice that a " recast '' was available if we wanted to keep our mortgage payment at a lower level, who would n't? I missed the deadline for getting the notarized paper work back to them. I called the help phone number, -, ( on -/-/2016 ) to see if I could send the request in late. I was asked to hold while the agent checked to see if they would send me new forms.


I had been through this dodge before with - -. I was going to call back this morning to check again. Then I thought the best thing to do was contact CFPB. *You helped me before when BofA reported me 90 days overdue. With that incident I requested a posting printout from them and found - major problems 1. they were posting my payments to " Unapplied Cash ''. 2. They showed - or - transactions to my account but the " dump '' showed -. I have other problems with them but I will not bother you with them now. Thank You - - - - -