Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Billing disputes California

This complaint involves a transaction with Wells Fargo Bank. On -/-/- I signed up for a Premium - account after being solicited by this company. The email I received said that I should cancel this account by -/-/-, a Saturday or I would be charged a $570.00. -/-/- and -/-/- I had a pulled hamstring muscle and was unable to walk and also sick with the flu. I intended to cancel the Linked In account on Saturday -/-/- but due to the above distractions I forgot to cancel on -/-/-. At around -/-/- on Sunday, -/-/- I remembered that I had forgotten to cancel my Premium - account and I emailed - saying I was canceling it. However, no one from - answered my email and - does not have a phone number. On Monday, -/-/-, I phoned Wells Fargo Bank and the representative I spoke to said that the charge of $570.00 had not yet cleared my account. So I asked her to stop the charge since I think technically that the money is mine until the transaction clears. I know that you can stop payment on a check and assume the rules are the same with a credit card transaction. This representative said she could n't stop the charge because the money had n't yet cleared my account so I asked for a supervisor. The supervisor I talked to said she would put a claim on my account which is claim number -. She said I would hear from the bank about this claim in ten days. On -/-/- I received an email from Wells Fargo saying they had completed their investigation and they would send me a letter explaining it. However, I have n't yet gotten a letter from them. I also noticed that Wells Fargo had not credited the $570.00 to my account. I called today and a banker said the claim had been closed. I assume, therefore that Wells Fargo will not be crediting my account for this amount because they would already have put the money back into my account.