SunTrust Banks, Inc. Credit Card Complaint

SunTrust Banks, Inc. Credit card department,

APR or interest rate Maryland

I took an offer for a balance transfer with Suntrust Bank that ended on the -. At the closing date of -/-/16, I had a balance of $1000.00 and I called Suntrust to check when they will begin to assess finance charges. I was told by the bank rep that as long as I paid off the balance by the next due date of -/-/16. I will not be assessed a finance charge, which I did. However, I was sent another promo offer with convenience checks, which I did apply for in - 2016, and from then, I was being assessed finance charges, even though, the previous balance that ended on - was paid off. The bank rep - - said that they had applied all - payments that I had made from - 2016 to the balance with the lowest APR, which was the recent balance transfer, and this is why they were charging me finance charge on the $490.00 balance of the first balance transfer that should have been paid off with the - payment of $590.00. I am looking for them Suntrust to credit my account back with all the finance charges starting in - 2016 to recent and not to charge any finance charges on the current promotion that I have.