SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Banks, Inc. Bank account or service department,

Checking account Account opening, closing, or management California

Sometime during the morning hours of -/-/16, SunTrust Bank closed an account I had recently opened with a balance of $3900.00 and mailed me a check for that amount. When I called/online chatted with SunTrust regarding this incident, I was not given a reasonable explanation. A Customer Service Supervisor I spoke with named - stated that SunTrust, at their discretion, has the right to close an account at any time. I asked for her supervisor, whose named I later learned was - -, reiterated this response but also stated that SunTrust closed the account because they wanted to terminate any relationship with my wife, a coappliant on this account. I stated that my wife has done business with SunTrust for over 5 years and only recently closed her account when we moved from - to -. - declined to provide further details about why the account was closed. Does SunTrust truly have the " right '' to close my bank account at their discretion without at least contacting me first to inform me of their decision. Do I have the right to know why they made this decision? Please help.

SunTrust Banks, Inc. customer in California
Sep 21, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief

Consumer disputes how SunTrust Banks, Inc. handled their complaint

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